Return & Refund Policy

At Toy Retail Shop, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, we are here to help.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and preferably in its original packaging.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and clear photos of the item. We will review your request and provide an appropriate solution.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund. If your return is approved, the refund will be processed through the original payment method where applicable.

Non-Returnable Items

Items that have been used, damaged after delivery, or are missing their original packaging may not be eligible for a return or refund.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we may cover the applicable return shipping costs. For other returns, return shipping costs may be the customer's responsibility.

Contact Us

For any questions regarding returns or refunds, please contact our customer support team with your order details. We will do our best to resolve your concern quickly and fairly.

Note: Please review and customize the return period, refund method, and shipping terms according to your actual store operations and applicable local laws.